Shipping Policy

Order Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Notice email to confirm your order details. When your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.

Shipping Time and Cost

Please refer to the chart below to calculate shipping time and charges of your order.

Notice: The Delivery Time=Processing Time+Shipping Time

*Exceptions:

1. Your package is sent back to shipper for failure of delivery because of:

• Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.

2. Your package arrives in damaged condition.

We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in damaged, please accept the delivery and contact service@gemtome.com. We can then get everything sorted for you. If you refuse your order without authorization from us, you will be responsible for all shipping charges.

3. In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact us.

Gemtome is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, Gemtome is not responsible for delays related to the courier itself (such as customs clearance).